Customer satisfaction is of utmost importance to us! If you have any questions or need assistance please contact us!
We can be reached at swoledogs@yahoo.com.
We check emails regularly, but we are human. Please allow up to 24 hours for a response.
***TRACKING INFORMATION AND ORDER CONFIRMATION IS SENT TO THE EMAIL PROVIDED AT CHECKOUT.***
DURING HOLIDAY SEASON DELIVERY OF YOUR ORDER MAY BE DELAYED. DELAYS OCCURING DURING TRANSIT (moving through the shippers network) ARE OUT OF OUR CONTROL.
*Orders are shipped Monday - Friday.*
We appreciate your patience.
INTERNATIONAL SHIPPING
INTERNATIONAL ORDERS ARE SHIPPED THROUGH DHL EXPRESS SERVICE FOR THE FASTEST AND MOST SECURE DELIVERY.
AS OF JULY 2024, PER DHL IT SPECIALIST, THE FOLLOWING LOCATIONS WILL POPULATE HIGH SHIPPING COSTS DUE TO "continuous state of war, civil unrest, or continuous threats from terrorism."
Countries affected (subject to change): Afghanistan, Burkina Faso, Haiti, Iraq, Israel, Libya, Mali, Sudan, Somalia, Syria, Ukraine, Venezuela and Yemen.
If you are in one of the countries listed above, please reach out so we can work with you to find a different shipping method.
CUSTOMS CLEARANCE
International buyers are responsible for any customs and import taxes due for clearance. Delays associated to customs clearance may occur.
RETURN POLICY
Returns must be made within 30 days of receiving the item.
Item(s) must be in new unused condition. Item(s) must be sent back in original packaging or bubble wrap to prevent damage during transit.
Items not sent properly packaged, containing obvious wear, scratching, or any damage including but not limited to smoke, excessive pet hair are subject to fees. All items are inspected upon arrival to determine their state.
We do not provide return labels. Unless an error with your order has occurred during fulfillment and/or on our behalf, return cost is the sole responsibility of the client.